5 Steps to Becoming A True Company Evangelist
Published 20060601 by Olivier Blanchard | E-mail this post
I found this gem on the Church of The Customer blog
today (originally borrowed from the WOMMA blog
Betsy Weber, the chief evangelist for software toolmaker TechSmith, has five solid tips for being an official company evangelist and helping create other evangelists just like yourself.
1. Be a power listener.
Listen as much as you talk (if not more). Then, bring those conversations with customers into your company so the user's voice is heard. Keep the conversations going. Relate the feedback you hear to product teams, be the voice of the customer, and fight for what they want at your company.
2. Get out of the marketing department.
This isn't a marketing job. This isn't to create sales. It's about customer care and customer relationships. Dump the marketing lingo. Be transparent, open and honest. You have to be an extrovert and people person. It's almost a way of life -- you're either suited for it or you're not.
3. Get your whole company onboard.
It takes more than a Chief Evangelist to create customer evangelists. Every area that the customers interact with must be on board with creating customer evangelists. If one department fails to give outstanding service or gives the customer a negative experience the whole company is affected.
4. Open the front door and be accessible.
Give out your direct phone number and real email address. If you hide behind voicemail and an email alias you might miss a great opportunity. Give VIP tours and arrange for customer meet-ups. Customers will appreciate it and it can be a competitive advantage.
5. Have passion.
You must love and believe in the products, and you have to be passionate about the people who use them. If you won't, who will?