How Routine Kills Brands

Published 20060421 by Olivier Blanchard | E-mail this post

"The arrogance of success is to think that what you did yesterday will be sufficient for tomorrow."

- William Pollard.

That's worth framing and hanging in every meeting room from Portland to Tahiti (via Paris).

Thanks to Tom Asacker for digging that one up today, and for his fantastic post on the very topic I wanted to explore today: What traps should exciting new companies be on the lookout for? As you can imagine, this post was going to be long. (Or at least long-ish.) Thanks to Tom's impeccable timing, you won't have to suffer through another endless essay. (See? Your good deeds are already starting to pay off.)

Check this out (again, from Tom's post):

"Over time, unchanging relationships can turn into shackles that limit an organization's flexibility and lock it into active inertia. Established relationships with customers can prevent firms from responding effectively to changes in technology, regulations, or consumer preferences."

- Donald Sull (Revival of the Fittest: Why Good Companies Go Bad an How Great Managers Remake Them.)

So... your new mission every day is to keep it fresh. That's it. Whether you're in the business of designing ads, repairing engines, selling shoes or answering calls from angry customers, don't ever, ever, ever let routine set in. Try different things. Learn something new from every customer. From every sale. From every design challenge. From every product launch. From every commercial you hear on the radio. From every movie you catch on cable. From the games your kids play. From magazines you've never picked up.

Keep it fresh.

Ad go read Tom's full post. It's very good.

Have a great weekend, everyone.